Privacy Policy
Effective Date: May 21, 2026
Last Updated: May 21, 2026
Legacy Custom Builders, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at legacycb.biz, use our contact forms, or otherwise engage with us. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following types of information when you interact with our website or contact us directly:
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Personal Information You Provide
When you fill out a contact form, lead capture form, or inquiry form on our site, we may collect:
– Full name
– Mailing or property address
– Email address
– Phone number
– Project type, description, and preferred timeline
– Preferred method of contact
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
– Browser type and version
– Device type and operating system
– IP address
– Pages visited and time spent on the site
– Referring URLs
This information is collected via standard web analytics tools (such as Google Analytics) and cookies. It does not identify you personally unless combined with other information you have provided.
2. How We Use Your Information
We use the information we collect for the following purposes:
– To respond to your project inquiries and contact requests
– To provide estimates, consultations, and project-related communications
– To follow up regarding services you have expressed interest in
– To improve our website and user experience
– To communicate company news, project updates, or relevant offers (where you have opted in)
– To comply with legal obligations
We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
Legacy Custom Builders does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
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Service Providers
We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (such as email service providers or website hosting platforms). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
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Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Legacy Custom Builders, our clients, or others.
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Business Transfers
In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website if any such change affects how your information is used.
4. Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to improve site functionality and analyze traffic patterns. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Note that some features of our website may not function properly if cookies are disabled.
We may use the following types of cookies:
– Essential cookies: Required for basic site functionality
– Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
– Preference cookies: Remember your settings and preferences
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We do not use advertising or behavioral tracking cookies.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with applicable legal obligations. If you would like us to delete your information, please contact us using the details in Section 9.
6. Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure email transmission, limited internal access to personal data, and regular review of our data practices.
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However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites, including our social media profiles (Facebook, Houzz) and industry resources. This Privacy Policy applies only to legacycb.biz. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before submitting any personal information.
8. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will take steps to remove it.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
– The right to access the personal information we hold about you
– The right to request correction of inaccurate information
– The right to request deletion of your personal information
– The right to opt out of marketing communications at any time
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To exercise any of these rights, please contact us at:
Legacy Custom Builders, LLC
P.O. Box 130, Morrow, OH 45152
Email: james@legacycb.biz
Phone: 513.877.2500
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We will respond to all requests within a reasonable timeframe.
10. Ohio Residents
Legacy Custom Builders operates in and is subject to the laws of the State of Ohio. While Ohio has not enacted a comprehensive consumer privacy statute equivalent to California’s CCPA, we are committed to transparency and responsible data handling for all of our clients and website visitors, regardless of location.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out:
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Legacy Custom Builders, LLC
P.O. Box 130, Morrow, OH 45152
Phone: 513.877.2500
Email: james@legacycb.biz
Website: legacycb.biz
