“Too often we only hear of the negative experiences people have with customer service or businesses. I’m sitting here making my gratitude list this morning and I was reminded how lucky we are with the experience we’ve had with our builders (who’ve become our friends) the last six months. They deserve to be mentioned. I’ve heard of horror stories people have had with new construction and renovations. Timelines are poor, there’s miscommunication, even mistrust.
James and Rob Kennedy of Legacy Custom Builders couldn’t be further from those examples. As proud owners of the company, one of them was on site at our home every single day. Every member of their crew or sub-contractor brought in were incredibly respectful of our wishes and wants, and the comfort of our entire family. They engaged our children and were always happy on the job. There was always lots of singing!! Yesterday, four guys sang Christmas songs as they worked. It was such a fun place to live!
James and Rob were available 24/7 to indulge my every idea, question or thought. They started each day by asking how we were doing and what we needed. They continually checked our temperature to make sure we were pleased with the progress and ended every day with an updated schedule for the next. We practically lived with this crew for six months, often greeting them in the morning before our own kids. I just wanted to put on the record that there are still great businesses out there with owners who take pride in their craft, genuinely care about their clients and who only operate with the utmost of integrity. It was an incredibly positive and enjoyable experience for which we feel very blessed.”
– Alyssa Adkins
“We couldn’t be more pleased with the progress and work. We’re lucky to have found Legacy. There is no question the entire Legacy team led by James and Rob are committed to their clients and to ensuring everything is done right. Thank you guys for making this an awesome experience and for listening and caring about every detail. You’re the best!”
– Alana Rothman
“You guys rock! This has been so much easier of a process than we ever imagined! We are so happy with the progress & couldn’t ask for a better builder!”
– Miki Johns
“We wish to thank you for the completion of the work. The level of construction and professionalism left the client speechless. We feel blessed to have had your team complete this work.”
– DID, LLC
“During an extensive remodel and expansion of our existing house, we kept pondering what set Legacy apart from other builders we had known, because this was not our first “rodeo”, i.e., we are both seniors. That last fact might cement our recommendation of Legacy because, like most seniors, we pretty much know what we want and we’re not bashful to say when it misses the mark. We think what sets Legacy a notch above anything we’ve previously experienced is the way the brothers treat each other, their main staff, and their sub-contractors.
At the center are the two brothers, James & Rob. It’s easy for them to treat others with respect, because that’s the way they treat each other. They are surrounded by a small core of hard-working, thoughtful and imaginative people who seem undaunted by any task, by any surprise, even by any weather.
Our project entailed a complete addition of a master suite with a new basement, and a total remake of almost all of the rest of the house. And except for a couple nights at a local motel, we stayed in the house for the entire process.
Along the way we hit some nasty surprises, e.g., a sunken slab corner, some very troubling wall moisture, and our own mind changes in a couple places. Nothing seems to even give Legacy much pause . . . every day was just another day at the office for them. When the unknowns came up, I kept hearing other builders say, “We’ll come back when that’s taken care of”. Not these guys. They did everything but hold our hands through the worst of it, even meeting with our homeowner’s insurance inspector.
They can do the “big”, outside work and the detail finish work equally well. Virtually our entire house was re-done in Acacia (Brazilian cherry) flooring and there are no cracks or exposed edges anywhere. And we made several “little” changes along the way, e.g., for no good reason we were about to bypass the guest bath in this remodel. We talked to James & Rob; no problem. What a sweet little update.
We did not realize until the job was nearly over that Randy is so tall. Why? We had never seen him when he wasn’t working, bent over at some task. He is absolutely the hardest working, most talented, all-around builder we’ve ever known. Whether it was a massive jack hammer or a tiny paint brush, he can wield them all.
When you look around for someone to tear the existing brick off the side of your house, or run a jack hammer where you washed your hands a week earlier, stop and ask yourself if you need to be selective, if you need a personal recommendation, if you want to see some of their work. Here it is, our unequivocal recommendation of Legacy Custom Builders, LLC, Morrow, Ohio.”
– Lana & Michael
“When you get a referral from someone, that’s the best advertising you can get. We will definitely be giving our thumbs up to Patti’s already high recommendation. You guys are fantastic! We are so thrilled, beyond belief. A special thanks for all the special out-of-the-ordinary invoicing. Everything is incredible.”
– Michael & Carol Lee
“Legacy was able to realize our kitchen and porch remodel beyond our expectations. A lot of other contractors tried to talk us out of doing the project, given the level of architectural detail involved and the need to respect the style and construction of our 100-year old home, but Legacy took on the challenge with interest and enthusiasm. They listened carefully to what we wanted, anticipated and solved problems quickly, and worked closely with our architect to make sure the completed project was perfect.
Their craftsmanship and attention to detail exceeded expectations, and once the project started they worked daily toward completion. (Their diligence was especially important during the time when we couldn’t use our kitchen!) Their cost estimates were excellent and communication with us always clear and timely. Everyone at Legacy was a pleasure to work with and we would highly recommend them.”
– Kristin Dietsche & John Alberti
“It was really great to see the fine job that you did on Kristin and John’s kitchen, porch and house. You guys really nailed the neo-traditional details. In fact, your carpentry and painting work is easily among the best that I have seen. I couldn’t be more pleased. It is really great being an architect when the craftsmanship is so good.
They really enjoyed the process, which is a real testament to you, especially considering that they were living there the entire time.”
– Chuck Dietsche,
Dietsche + Dietsche Architects
“I wanted to thank you on behalf of my mother, sister and myself. The work you did is a wonderful improvement to our home; we will especially enjoy the crown molding for many years to come. Your ideas for the projects and your professionalism in all aspects of the various jobs were top notch, as were the employees who work with you.
It was particularly gratifying to find a company that takes such pride in their work, has a crew that is as neat and mindful of the owners’ possessions as if they were their own, and who’s estimate in both time and cost was so exact. Plus, you all were always prompt to respond to a call and punctual on the job. These are certainly attributes that a customer expects but does not always receive.
Our crown molding, exterior lighting and woodworking are just great. As soon as our painters are able to complete everything, we are anxious to have you complete the other work we talked about with you.
Thanks so much again. My co-worker Patti was absolutely right; you both are great to deal with and give great attention to each detail of a project. We will recommend you highly to anyone who needs your services. Feel free to add us to your long and loyal list of extremely satisfied customers.”
– Buddy Baxter, Mason OH
“Thank you for responding to our call so quickly. Once again, you have given us great service and we truly appreciate your help. We will be in touch. Dick and I have a “realtor for life” in Virginia and now we can say that we have a “contractor for life” in Cincinnati.”
– Dick & Bernadette Frishkorn, Loveland OH
“We are very pleased with the job you did building our new custom home. All of your work was very well done. Even our neighbor remarked about it after he had someone else build his house. You stayed within the budget we agreed upon.
We brought you the plans that we liked from another builder and you made the changes we wanted, with no hassles. You have always been very good to work with and we are very happy to tell others that Rob and James Kennedy built our house. It’s definitely been a dream come true.”
– Mike & Naomi Kline, Loveland OH
“I don’t really see how the project could have gone more smoothly. You kept your word regarding results and schedule. We were very pleased with your communications and with the quality of the work. Our kitchen addition looks beautiful. We appreciated your thorough analysis of our needs, including minimal disruption to our lives… and you were very careful not to disturb the neighbors. We will be contacting you about our next project. Our thanks to you, Rob and the rest of the crew.”
– Steven A. Link
“You have done everything you agreed to and more. You have made this project as pleasant as it can be. Your team has done a superb job and we are looking forward to our next project. Thanks again.”
– Ronen Gilat
“I want to thank you once again for the job well done on our addition. Throughout the entire process you made sure we were happy with your progress.
There were several things that made our experience with your company commendable:
1) Completion of the project was on time.
2) Unless there was inclement weather, you were here working every day
3) Your attention to detail was remarkable
4) Your craftsmanship and carpentry was exceptional
5) Your determination to “make it right”
6) Your carpenters and subcontractors are polite and pay close attention to the homeowners requests
7) You are tidy, keeping a clean work space.
I would recommend your work to anyone that asked for a reference. Your obviously enjoy what you do. It shows in your attitude. Working with you was a great experience.”
– Neil and Melissa Potter